Platinum care

This service sits somewhere in between the fully proactive managed approach and the more customer led reactive third line services we have in our portfolio. The service is based on critical elements of the Proactive Managed approach, such as hotfix updates, which tend to be delivered as a quarterly activity, as well as formal ownership of the change control process. In addition to these more proactive services the support service includes a number of pre-agreed incident calls, with the exact number being agreed between our two organisations and based on the size and complexity of your environment, as well as our experience in terms of the volume of calls this is likely to generate. The PCP is desinged to ensure that Point to Point remains engaged in the ongoing operation of your solution to ensure optimal performance, but to use this an addition to your internal resources who will ultimately retain responsibility for daily operations. The Platinum Care Pack is able to be extended in to other areas of our service catalogue, such as Application Compatibility Testing and Remediation and can be built around your specific requirements of your support partner.