Proactive managed support

In those environments where existing workload or resources dictates that internal resources will struggle to take on additional technologies Point to Point offers our closest and most complete form of support. Proactive Managed support is based on remote monitoring of your infrastructure from our Operations Centre in Wokinghham. At this location we have a fully manned service desk, contactable 24x365. This teams works alongside your internal resources providing a 'lights on' service around the core desktop and application delivery infrastructure. Any events or issues identified within the monitoring system are actioned and remediated immediately in line with pre-agreed change control processes and the ITIL methodology. The aim of proactive managed support is to ensure that your infrastructure performs to its ultimate potential throughout its lifetime.